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"When do I use 911?"Whenever in doubt, call 911. Your call to 911 will be answered by a 911 Dispatcher who will ask the nature of your emergency. The 911 Dispatcher will verify your name, and the location you are calling about. To gain as many details as quickly as possible, the 911 Dispatcher will ask many questions, which are specifically utilized to obtain needed information so that the appropriate emergency response can be dispatched to your location quickly and safely. The 911 Dispatcher will ask that you stay on the line. If you’re excited, they will try to calm you. Your experience may involve a loved one, or be happening before your eyes, which makes it doubly important for the 911 Dispatcher to be very deliberate and as detailed as possible. We don’t see what you are seeing. Under traumatic circumstances, you may assume we understand the situation. The 911 Dispatcher is entering your answers into a computer that has already identified the address you are calling from through the "E-911" system. Often, at the same time, that information is being read by the same or another Dispatcher and emergency workers are being alerted and sent to your location before you’ve completed your discussion with the 911 Dispatcher.
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