Hotlines & Referrals

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CRISIS/SUICIDE

Suicide and Crisis Lifeline dial 988
Advocates (Psychological Emergency Services/Mobile Crisis Intervention in Framingham) 508-872-3333
Behavioral Health Help Line (BHHL) 833-773-2445
Crisis Text Line: Text “HOME” to 741741
Riverside (Youth and Adult Mobile Crisis Intervention in Milford) 508-634-3420, option 1

ABUSE

Child-At-Risk Hotline 800-792-5200 (to report abuse to the Department of Children and Families)
Department of Children and Families Framingham Area Office 508-424-0100
Disabled Persons Protection Commission 800-426-9009
Elder Abuse 800-922-2275
National Sexual Assault Hotline 800-656-4673

DOMESTIC VIOLENCE

ADWAS (Abused Deaf Women’s Advocacy Services) Video: 855-812-1001
Casa Myrna Legal Helpline 617-521-0146 Helps survivors of domestic violence with legal issues. 
Llámanos Línea directa de agresión sexual 800-399-6720
MA Office of Victims Assistance (MOVA) 844-878-6682 
National Domestic Violence Hotline: 800-799-SAFE (7233); TTY 800-787-3224; Text “START” 88788
Network La Red is a survivor-led resource working towards ending partner abuse in lesbian, gay, bisexual, transgender, BDSM, polyamorous and queer communities. 800-832-1901
New Hope 24 Hour Hotline 800-323-4673
Safelink 24/7 877-785-2020 
Victims Rights Law Center (VRLC) 617-399-6720 
Violence Recovery Program/Fenway Health (LGBTQ) 617-927-6202
Voices Against Violence Hotline 508-626-8686; Business 508-820-0834

HOUSING

Common Ground Resource Center (housing and shelter services for single adults 18+) 508-620-2690

MENTAL HEALTH

Advocates (Framingham walk-in Mental Health Urgent Care clinic M-F 8am – 8pm and 9am-5pm on Sat/Sun) 508-661-2020
Cross-Connection Warm Line (365 days/year 4pm-7pm and 10pm-12am) 978-629-8485 for a sympathetic ear or just someone to talk to.
Massachusetts Network of Care Behavioral Health service locator 
Metrowest Care Connection 844-528-6800 
National Alliance on Mental Illness (NAMI) COMPASS helpline 617-704-6264 or 1-800-370-9085 Mon-Fri 9am-5pm or email for assistance navigating the mental health system.
National Eating Disorders Association 800-931-2237 (Mon-Thurs 11am 9pm); Crisis Text Line (Mon-Thurs 3pm-6pm) Text “NEDA” to 741741
Parent/Professional Advocacy League (PPAL) Support for families struggling with behavioral health challenges 
Parental Stress Line (24 hours) 800-632-8188
Riverside Community Care Community Based Health Center (CBHC) Outpatient Clinic 508-634-3420, option 2
Wayside Youth & Family Support Network Outpatient Counseling Framingham 508-630-5907 or Milford 508-478-6888

LGBTQ+

Fenway Health Helpline (LGBTQIA+ over age 25) 617-267-9001 OR 888-340-4528 Mon – Sat 6pm – 11pm; Informacion en Espanol 617-927-6460 
LGBT National Hotline 888-843-4564
LGBT Senior Hotline (Age 50+) 888-234-7243
Trans Lifeline 877-565-8860 (11am – 5pm)

SENIORS

Ashland Elder Services (age 60+) 508-881-0140
Springwell (formerly Bay Path Elder Services) 800-287-7284

SUBSTANCE USE

Alcoholics Anonymous 877-469-1780
Al-Anon/Alateen 800-356-9996 or 888-4AL-ANON
Crossroads Post Detox (program for homeless individuals with chronic relapse histories who are awaiting treatment) 508-620-2420
Instead of “Alcohol and Drug Hotline”, should we call it Department of Public Health Recovery Helpline? It’s intended to help substance use and gambling
ddictions. It’s still 800-324-5050
Massachusetts Substance Use Helpline 1-800-327-5050 or text “HOPE” to 800327 h
Smart Recovery (an evidence-based alternative to AA) 
South Middlesex Opportunity Council Addiction Services 508-879-2250, ext. 145
SAMHSA (Substance Abuse and Mental Health Services Administration) National Helpline 800-662-HELP(4357) or text 435748

YOUTH

Covenant House 800-RUNAWAY (786-2929)
Fenway Health Helpline (LGBTQIA+ under age 25) 617-267-2535
LGBT National Youth Talkline 800-246-7743
National Youth Crisis Line 800-442-HOPE (4673)
Peer Listening Line (ages 25 & Under) 617-267-2535; Toll-Free: 800-399-PEER; Hours: Monday – Saturday, 5:30 p.m. – 10:00 p.m.
Samariteens 800-252-8336 (M-F 3pm-9pm and 9am to 9pm on weekends; staffed by 15-18 year old peers who understand depression, loneliness, and
stress).
Tempo – Young Adult Resource Center in Framingham (ages 17-24) 508-879-1424; specializes in mental health, lack of family connections, risky behavior, substance use, homelessness.
Trevor Project (trans youth and young adults) 866-488-7386; Text “START” to 678-678

MEDICAL

Chemtrec 24 hour hazardous materials info 800-424-9300
Edward M. Kennedy Community Health Center (sliding scale for uninsured available) 800-853-2288
Health Insurance Enrollment Assistance 508-595-0726
Mass Health 800-841-2900 
Metrowest Medical Center Framingham Campus 508-383-1000
Milford Regional Medical Center 508-473-1190; TTY/TDD 508-473-5103
Poison Control MA/RI 800-682-9211; National 800-222-1222

ADDITIONAL RESOURCES

INTERPRETERS

Interpreters for the Deaf and Hard of Hearing 617-740-1600
Mass Relay – Voice Customers 866-645-9870
Mass Relay – TTY 800-439-2370
Mass Relay – español 866-930-9252

LEGAL

Framingham District Court 508-875-7461
Framingham Juvenile Court 508-879-3561
Massachusetts Bar Association Dial-a-Lawyer: 617-338-0610 (First Wednesday of the month between 5:30pm-7:30pm to ask legal questions 
Massachusetts Legal Resource Finder - asks specific questions to guide to the best resource; income-based
Metrowest Legal Services 508-620-1830
Worcester Trial Court Complex Court Service Center 
Private Attorney Referral 

UTILITIES

Dig Safe 800-344-7233 or 811
Eversource 800-592-2000
Report An Issue (Town of Ashland) 

PARKS

Ashland State Park 508-881-4092 (in season only)
Department of Conservation and Recreation (DCR) Park Alerts (e.g. water quality) 
Hopkinton State Park 508-435-4303
State Park Headquarters 800-831-0569

VARIOUS

Ashland Department of Prevention and Human Services 508-881-0140
Ashland Emergency Fund 508-532-7942 
Ashland Food Pantry 508-532-7949
Disability Resource Network (Jewish Family & Children’s Services – free information, referral and consultation) 781-693-5640
Framingham Family Resource Center (Career, Childcare, Early Childhood, Education, English as a Second Language, Family Support, Financial, Housing, Legal, LGBTQ, Medical, Mental Health, Peer Support, School, Special Education, Substance Use).
Mass 211 information and referral line (child/elder care, emergency food and shelter, substance use treatment, educational/vocational assistance)